Maintenance and Support

Asertiva Solutions' support team consists of seasoned professionals with extensive industry experience and deep knowledge of Infor product functionality. We're highly motivated to help you address your business challenges.

We focus on long-term cooperation and ongoing technical support, developing solutions that meet the evolving needs of your business.

— Outsourced system administration functions for Infor applications
— Application and database server management, user management
— Migration to new versions of Infor products, operating systems, and databases
— First-line technical support services for Infor products via the Asertiva Solutions support portal:

— receiving requests for customer-identified incidents in running standard Infor software
— reproduction, analysis and transfer of bugs to the vendor for correction
— tracking Infor software fixes and updates and transmitting them to the customer

— Consulting services for IT staff, key users and end users working with Infor applications
— Search and analysis of user errors, assistance in corrections
— Individual client support for legacy versions of Infor software (Baan IV, FP3-FP6), including legislative changes
— Development and modification of add-ons (functionality, sessions, reports, etc.)
— Adaptation of Infor products to changing business processes, as well as assisting employees with configuring information systems for new products, production facilities and other changes in the material flow